Privacy Policy

We may collect the following types of personal information:

• Contact information — name, email address, phone number, and service address when you request a quote or book service through our Jobber booking form.
• Payment information — billing details processed securely through our payment processor. We do not store full credit card numbers on our servers.
• Usage data — IP address, browser type, pages visited, and time spent on pages, collected automatically via cookies and analytics tools.
• Communications — messages you send us via email, phone, or contact forms.

We use the information we collect to:

• Schedule, confirm, and perform dog waste removal services at your property.
• Send appointment reminders, service confirmations, and follow-up communications.
• Process payments and send invoices.
• Respond to inquiries and provide customer support.
• Improve our website and services through analytics.
• Send occasional promotional communications (you may opt out at any time).
• Comply with legal obligations.

By providing your phone number, you consent to receive SMS messages from Scoops Up San Diego including appointment reminders, service confirmations, and occasional promotions. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help.

We do not sell or rent your personal information to third parties. We may share your information with:

• Jobber — our scheduling and invoicing platform, which processes booking and payment data on our behalf.
• Google Analytics — to analyze site traffic and usage patterns (data is anonymized).
• Law enforcement or regulators — if required by law or to protect the rights and safety of our business or others.

Our Site uses cookies — small text files stored on your device — to improve your browsing experience and analyze site traffic. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Site may not function properly without cookies.

We use Google Analytics, which sets its own cookies to track usage data. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Customer service records are typically retained for up to three years after your last service.

You have the right to:

• Access — request a copy of the personal information we hold about you.
• Correction — request that we correct inaccurate or incomplete information.
• Deletion — request that we delete your personal information, subject to certain legal exceptions.
• Opt-out — unsubscribe from marketing communications at any time by replying "STOP" to any text or clicking "unsubscribe" in any email.

To exercise any of these rights, contact us at [email protected].

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

Our Site may contain links to third-party websites (such as Google, Yelp, or social media platforms). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective date" at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have questions or concerns about this Privacy Policy, please contact us: