Scoops Up San Diego (“we,” “our,” “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you interact with our services, including via phone, SMS, and our website.
Information we collect
- Contact details (name, phone number, email, address) when you sign up for services or contact us.
- Service details (yard size, number of pets, frequency of service).
- Communication preferences (such as SMS opt-ins).
- Website usage information (such as pages visited, browser and device type, approximate location, and IP address) collected automatically when you visit our website.
How we use information
- To provide and manage services you request.
- To send appointment reminders, service updates, and promotional offers (via SMS/email).
- To respond to inquiries and provide customer support.
Sharing information
We do not sell or rent your personal information. We may share limited data with trusted vendors (such as scheduling, billing, or messaging platforms) to operate our business.
Website analytics and third-party tools
Our website uses third-party services to help it work and to understand how visitors use it. These may include Microsoft Clarity and Google Analytics, which use cookies and similar technologies to collect information such as the pages you visit, how long you stay, how you click and scroll, and your browser and device type. Microsoft Clarity may also create recordings of how visitors move through our pages. Other tools include a Google reviews widget provided by Elfsight; and our quote request form, provided by Jobber. These services may collect basic technical information, such as your IP address and browser details, and process it under their own privacy policies.
We use this information to improve our website and services. We do not use it to identify you personally.
Your choices
- You can opt out of marketing SMS by replying STOP.
- Reply HELP for help.
- You can block or delete cookies in your browser settings, or opt out of Google Analytics with Google’s opt-out browser add-on (opens in a new tab). For more on how Microsoft handles Clarity data, see the Microsoft Privacy Statement (opens in a new tab).
- You may contact us anytime at hello@scoopsupsandiego.com to update or delete your information.
Data security
We take reasonable steps to protect your information, but no system is 100% secure.
Contact us
If you have questions about this policy, email us at hello@scoopsupsandiego.com.